Return Policy for Large Appliance Parts & Accessories

The return policy below applies to parts and accessories for large appliances, such as a dishwasher, oven and built-in coffee machine.

Delivery

Please open and inspect your shipment immediately upon receipt. If your order has been damaged or is incorrect, please call us immediately.

Returns

We hope that you are delighted every time you shop with us. Occasionally though, we know you may want to return items. Please follow these instructions to return items:

To return Merchandise damaged in a shipment or an incorrect order:

You must call BSH/Bosch at 1-800-944-2904 for instructions on how to handle this order no later than ten (10) days after receipt of the order. BSH/Bosch may require the creation of a Return Authorization (RA) to return the Merchandise. In this case, mail the Merchandise to BSH/Bosch with the RA Number written on the package. If an RA Number is not required, dispose of the damaged Merchandise properly. Credit will be issued approximately three (3) days after BSH/Bosch has reviewed and approved the return (credit may not show up on your credit card statement for 1-2 billing cycles).

For all other returned Merchandise:

You must call BSH/Bosch at 1-800-944-2904 to receive a Return Authorization (RA) Number no later than sixty (60) days after receipt of the order. Merchandise must be in its original packaging, undamaged, and unused. Credit will be issued approximately three (3) days after BSH/Bosch has reviewed and approved of the return (credit may not show up on your credit card statement for 1-2 billing cycles). BSH/Bosch will not accept the return of electrical parts and components if the packaging is opened and/or not in its original packaging.

For more information on our return policy, please read our Terms & Conditions.