Home Appliances
Contact Bosch Customer Support at 1-800-944-2904 for assistance.
A drum with water droplet icon is shown
Drum cleaning is required.
Unsure how to do this? Click here to find your owner’s manual and learn how.
A pause/play icon flashes
Energy saving mode has been activated.
Press the pause/play icon and the display will light up again.
A soap bubbles icon is shown
The detergent dosage is too high.
Mix one tablespoon of fabric softener with about 2 cups of water (0.5 liters) and pour the mixture into compartment II.
DO NOT include this mixture if washing outdoor clothing, sportswear, or items stuffed with down.
Reduce the amount of detergent for the next washing cycle with the same load.
CL
The Child Lock is activated.
Please review your owner's manual to learn how to deactivate the child lock for your washer. To download a copy of your manual, click here.
E:00 <-> -18
The pump is blocked (obstructed).
Clean the washer drain hose and/or the drain pipe. You may also need to perform pump maintenance to clear the blockage (see your owner's manual to learn how to do this). Click here to find your owner's manual.
E:00 <-> -23
There is water in the base and/or the appliance is leaking.
Turn off the water tap and call Bosch Customer Support 1-800-944-2904 for assistance.
E:10 / -00 / -10 / -20
The pump for the intelligent dosing system is blocked.
Put your appliance in standby mode and clean the pump unit. Find your owner's manual here for in-depth instructions on how to clean the pump unit.
Once clean, switch your washing machine back on. If the error code displays again or the program cannot be started, contact Bosch Customer Support at 1-800-944-2904 for assistance.
You can also deactivate the intelligent dosing system manually until the problem is fixed. Click here to find your owner’s manual and learn how.
E16, E34, F16 or F34
The door is not locked properly.
Close the door properly (clicks audibly). In particular, a full load may prevent the door from closing properly. Check whether there is something jammed between the door and housing. Restart the program.
E17, F17 or F29
The filters in the water connection or AquaStop hose are blocked or the water pressure is too low.
Clean the filters in the water supply hose. Attention: The AquaStop safety device contains an electric valve so do not immerse in water:
1. Turn the tap off.
2. Take the hose off the tap.
3. Clean the filters using a small brush.
4. For appliances without an AquaStop, remove the hose from the back of the appliance. Take out the filter with pliers and clean it.
5. Reconnect the hose and check for leaks.
6. Fully turn on the tap and approximately 2.5 gallons (10 liters) of water per minute must flow out of the fully open tap.
Contact your plumber if the water pressure is too low.
E18 or F18
The drainage hose is blocked or kinked.
1. Clean the filters in the water supply hose. Attention: The leaking water may be very hot with a risk of scalding. Set program to OFF. Pull out the main plug. Check whether the drainage hose has been installed without kinks. Loosen the hose clip on the siphon and carefully remove drainage hose and any residual water. Clean drainage hose and siphon spigot. Hold drainage hose in a bucket and select the DRAIN program. Connect drainage hose to the siphon and check for leaks.
2.Clean the pump. Attention: The leaking water may be very hot with a risk of scalding. Set program to OFF. Pull out the main plug. Open and remove service flap. Drain any water through the drainage hose by slowly removing the pump cover. Clean the interior, pump cover thread and pump housing. The impeller wheel of the pump must be able to turn. Re-insert the pump cover and screw on firmly. To check for leaks, pour 1 quart (1 liter) of water into the detergent dispenser. Check for leaks and then start the DRAIN program.
E:30 / -10 and/or a faucet icon is shown
This error code could be caused by a number of issues — please check the following:
The water pressure is low.
Contact your plumber if the water pressure is too low.
The filters in the water inlet are blocked.
Clean the filters in the water inflow.
The faucet is turned off.
Turn on the faucet.
The water inlet hose is kinked or jammed.
Ensure that the water inlet hose is not kinked or jammed.
The water level measurement system is defective.
1. Wait approximately 5 minutes until the draining process has ended.
2. To reset the fault message, switch off the appliance.
3. Switch the appliance back on.
4. If the error message is displayed again, contact Bosch Customer Support at 1-800-944-2904 for assistance.
E:30/-20
This error code could be caused by a number of issues — please check the following:
The detergent dosage is too high.
Mix one tablespoon of fabric softener with about 2 cups of water (0.5 liters) and pour the mixture into compartment II.
DO NOT include this mixture if washing outdoor clothing, sportswear, or items stuffed with down.
Reduce the amount of detergent for the next washing cycle with the same load.
Additional water has been added.
DO NOT add any extra water to the appliance while it is operating.
The solenoid valve is defective.
Contact Bosch Customer Support at 1-800-944-2904 for assistance.
E:30 / -80
This error code could be caused by a number of issues — please check the following:
The drain pipe or water outlet hose is blocked.
Clean the drain pipe and the water outlet hose.
The drain pipe or water outlet hose is kinked.
Ensure that the drain pipe and water outlet hose are not kinked.
The water outlet hose is connected too high.
Ensure that the water outlet hose is installed at a maximum of 39 in. (1 meter).
An unsuitable extension is installed on the water outlet hose.
Remove any unsuitable extensions.
Drain pump is blocked.
Clean the drain pump. Unsure how to do this? Click here to find your owner’s manual and learn how.
Pump cap is not correctly assembled or fully screwed in.
Ensure that the pump cap is screwed in all the way. The handle on the pump cap must be in a vertical position.
Detergent dosage is too high.
Mix one tablespoon of fabric softener with about 2 cups of water (0.5 liters) and pour the mixture into compartment II.
DO NOT include this mixture if washing outdoor clothing, sportswear, or items stuffed with down.
Reduce the amount of detergent for the next washing cycle with the same load.
E32 or F32
An imbalance is detected. If the imbalance is too large, the spin cycle will not run or it will reduce its speed to protect your appliance. In addition, the appliance will attempt to improve distribution of the laundry by several spin attempts. This will extend the program running time.
Please wash large and small items together to reduce the imbalance. Make sure to close zippers and buttons on pillows and duvet covers.
E33 or F33
Detergent foam has been detected. Too much detergent or an old detergent was used. This may cause excessive foaming from the detergent compartment. This may happen when washing lightly soiled items.
Reduce the amount of detergent. In particular, when washing slightly soiled laundry, the amount of detergent should be reduced. Information on the amount of detergent to use can be found on the detergent packaging.
E:36 -10
This error code could be caused by a number of issues — please check the following:
The drain pipe or water outlet hose is blocked.
Clean the drain pipe and the water outlet hose.
The drain pipe or water outlet hose is kinked.
Ensure that the drain pipe and water outlet hose are not kinked.
The water outlet hose is connected too high.
Ensure that the water outlet hose is installed at a maximum of 39 in. (1 meter).
An unsuitable extension is installed on the water outlet hose.
Remove any unsuitable extensions.
Drain pump is blocked.
Clean the drain pump. Unsure how to do this? Click here to find your owner’s manual and learn how.
Pump cap is not correctly assembled or fully screwed in.
Ensure that the pump cap is screwed in all the way. The handle on the pump cap must be in a vertical position.
Detergent dosage is too high.
Mix one tablespoon of fabric softener with about 2 cups of water (0.5 liters) and pour the mixture into compartment II.
DO NOT include this mixture if washing outdoor clothing, sportswear, or items stuffed with down.
Reduce the amount of detergent for the next washing cycle with the same load.
E:36 -25 -26
Drain pump is blocked.
Clean the drain pump. Unsure how to do this? Click here to find your owner’s manual and learn how.
E:38 / -25 / -26
The drain pump is blocked.
Clean the drum. If the error code appears again, clean the drain pump. Unsure how to do this? Click here to find your owner’s manual and learn how.
E:60 -2B
The laundry is unevenly distributed.
This has triggered the unbalanced load detection system and interrupted the spin cycle. Redistribute the laundry in the drum.
When possible, mix large and small items in the drum. Items of different size distribute themselves better during the spin cycle.
E80
There's a fault/error in the drive circuit.
Faults can only be eliminated by an authorized technician. Contact Bosch Customer Support at 1-800-944-2904 for assistance.
E:92 /- 01
The water pressure is low or the filters in the water inlet are blocked.
No remedial action is possible if the pressure is too low. Clean the filters in the water inflow if they are blocked.
H9E and a water tap icon is shown
This error code could be caused by a number of issues - please check the following:
The hot water tap is not turned on.
Confirm hot water hose is correctly connected and turn on the hot water tap.
The supply hose for hot water is kinked or pinched closed.
Eliminate the kink or blockage. Replace the hose if damaged.
The hot water pressure is too low.
Check the hot water pressure and fix if needed.
The strainer in the water supply hose is clogged.
Clean out the strainers in the supply hose.
H:32
The laundry is unevenly distributed.
This has triggered the unbalanced load detection system and interrupted the spin cycle. Redistribute the laundry in the drum.
When possible, mix large and small items in the drum. Items of different size distribute themselves better during the spin cycle.
All other fault codes
This is an operational fault.
1. Switch the appliance off and on again.
2. If the message appears again, disconnect the appliance from the power supply, for at least 30 seconds, and reconnect:
a. If the fault was a one-off occurrence, the message will disappear.
b. If the message appears again, contact Bosch Customer Support at 1-800-944-2904 for assistance. Please specify the exact error message when calling.