Many times, a call to our support center can be avoided. If you don’t have your manual handy, no worries. Our customer support team has listed some helpful tips for each appliance below. If you need further support, contact us at 1-800-944-2904.
Helpful Hint: Keep your sales receipt and your model number in an accessible place. An easy way to do this is to write your complete model number and FD number on the owner’s manual and store your receipt with it. If you call Bosch customer support, having this information readily available will help us assist you more quickly and effectively.
- Always remove all racks from the oven before activating the self-clean feature. Telescopic racks will get damaged if they left in the oven during self-cleaning. They will get stuck and you won’t be able to pull them out.
- Make sure the oven vents are clear and unblocked. These vents release hot air. It’s normal to see hot air or steam escaping from these vents.
- If you see an “E” with a number on the display (ex: E30), press any key to stop the beeping. This is an error code message. Reset the oven by turning it off at the breaker. Wait 30 minutes, then turn the breaker on. The oven should return to normal. However, if the error code appears again, please take note of it and call Bosch Customer Support at 1-800-944-2904.