Large Appliances

Start a return for major appliances

  • To request a return, please click here. Return shipping is free.
  • Once a return request is submitted online, our support team will reach out if additional information is needed for the Return Authorization (RA). Once the RA is issued, our delivery partner will contact you to schedule a pick-up date for the products.

Returns within 5 calendar days (open box)

  • Customers have up to 5 calendar days after the delivery to request a return online. The product must be unused & not installed with all parts included. Installed products cannot be returned. Shipping fees will not be refunded.

Returns within 15 calendar days

  • You may request a return online for your appliance within 15 calendar days after the delivery, the product must be unopened and in its original packaging with all parts included. Please make sure to inspect your appliance for damage within the first 5 calendar days. Shipping fees will not be refunded.

Damage & Defective

  • Upon delivery, please inspect the products for any obvious transportation damage. Immediately inform the delivery agents if you see any issues. Do not accept a damaged product if you want to return.
  • If the delivery agent has left, you have 5 calendar days from date of delivery to report any damage or defects on your product. A defective product is the one that is inoperable and has no apparent damage. Please call sales support at 1-800-944-2904 for assistance. Any damage occurring after the return period are subject to the warranty on that product.
  • For more information on warranty, please contact 1-800-944-2904.

No Returns after 15 calendar days

  • Returns after the 15 calendar days return period will not be accepted. If your appliance is under warranty, you can call customer service at 1-800-944-2904 to schedule a repair.

Refunds

  • Credit will be issued to the original form of payment within 10 business days after the product is received, inspected and the condition of the returned product is verified. Actual time for credit to appear will vary on the type of credit card used, and by the credit card issuer. Delivery and shipping fees will not be refunded.