Question 1

Do I need a repair or can I just fix it myself?

Accepted Answer

There are some minor issues that you can solve yourself. Verify that you don't need expert assistance by checking our troubleshooting and support  articles.

Question 2

Should I repair my old home appliance or get a new one?

Accepted Answer

It depends on the age and the condition of your appliance.   Our customer service team is happy to advise you on whether a repair is right for you. In most cases, a repair is recommended as it is often more cost-effective. However, this is always up to you.If a repair isn't possible or not recommended, you will get a cashback of the call-out charge when buying a new Bosch home appliance.

Question 3

What parts are used for the repair?

Accepted Answer

Our professionals only use original spare parts for your home appliance. In order to identify the optimal solution for your appliance repair, we conduct a thorough individual analysis of each issue to ensure the availability of all necessary original spare parts.

Question 4

How much will the repair cost?

Accepted Answer

If your home appliance is within the manufacturer's warranty, your repair including the spare part needed will be FREE of charge, subject to our warranty terms and conditions. However, if the appliance is not covered by the warranty, some costs may apply. In this case, our customer service will offer you the best possible value for money.Cost for service visits booked with Bosch Factory Service: If your appliance meets the requirements as outlined in the manufacturer’s warranty (found in your owner manual), your repair will be covered.If those requirements are not met, you’ll be charged the following:To receive an estimate:$195 Call-Out Fee – this is a one-time fee charged for the technician to visit the home.Diagnosis Charge – this is time spent diagnosing the issue. This fee is charged at $25 for every 6 minutes.The fees mentioned above must be paid even if you decide to not proceed with a repair.Please note: Payment is expected on the day of the service visit via credit card or check. The tech must have an actual, physical credit card or check to process the payment on the day of the visit.If you decide to proceed with the repair:Parts Charge – this is for any parts used in the repair.Labor Charge – this is time spent repairing the appliance. This fee is charged at $25 for every 6 minutes.Any applicable taxesPlease note: Payment is expected on the day of the service visit via credit card or check. The tech must have an actual, physical credit card or check to process the payment on the day of the visit.Cost for service visits booked with an authorized service provider: If your appliance meets the requirements as outlined in the manufacturer’s warranty (found in your owner manual), your repair will be covered. If your appliance is not under warranty, please call the authorized service provider for more information on their repair rates and pricing.

Question 5

What's covered by Bosch  manufacturer's warranty?

Accepted Answer

You can find detailed information about the Bosch manufacturer warranty terms and conditions in the documentation provided with your appliance.Or consult the currently valid Bosch manufacturer warranty terms and conditions.

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