Depending on the fault and the age and status of your appliance, our Bosch Home Appliances service will do an analysis and recommend whether a service repair is appropriate. We will give you advice on what is best to do. In most cases, a repair will be recommended as far as technically and economically worthwhile. Ultimately, it’s your decision about what happens to your appliance.
For repairs which requires an engineer's visit if a repair isn’t possible or not recommended in out-of-warranty cases, you will get a cashback of the call-out charge when buying a new Bosch Home appliance. Within the warranty, there will be solution, such as the exchange of your appliance.
Our Bosch customer service only uses only original replacement spare parts – not copies or second-hand parts. To prepare in the best way, all issues are analysed in advance by a technical team to ensure the engineer is equipped with the replacement spare parts likely to be needed to complete the repair.
If your appliance is covered by the Bosch manufacturer warranty conditions there will no charge for the repair. You can check details by contacting our call center 15196. Our customer service carefully monitors the repair prices to offer you the best possible value for money.
At Bosch we want you to help us improve the products and services we offer you and, for that, we need to know your opinion. Can you help us answering this brief survey?
It will not take you more than a minute.
If you need any support, please contact us or call us at 15196.
Thank you
At Bosch we want you to help us improve the products and services we offer you and, for that, we need to know your opinion. Can you help us answering this brief survey?
It will not take you more than a minute.
If you need any support, please contact us or call us at 15196.
Thank you