Home Appliances
Bosch repair services for all kinds of major domestic appliances
Bosch repair services for major domestic appliances
Bosch sets the same high standards for the quality of its customer service as for its home appliances. And with many years of experience and a large service network, the Bosch Home Appliances Service stands for realiability, sustainability and expertise. Our Bosch service experts repair dishwashers, washing machines, ovens, cooktops, refrigerators, freezers or any other major domestic Bosch home appliance. Bosch service engineers will come directly to your home to analyse any possible damage and correct all faults on-site. In addition, they will come with the correct spare parts, if needed, and they will provide expertise, advice and support to prevent troubles in the future.
Please check out the booking options offerend on this page to book a repair for your Bosch home appliance.
Repair options:
How to find your model number (E-Nr.)
The E-Nr. is shown on the type plate of your appliance. It consists of three letters at the beginning followed by a mix of numbers and letters. Bosch model numbers will always start with threee letters and will always end by a “/” and two numbers as the last two signs.
For mobile phone users: Take a picture of your type plate
If you are using your mobile phone you can click on the camera icon in the field below, then take a picture of the type plate and our system will identify the E-Nr. and transfer the correct data. Other users might upload a picture of the type plate to their computer and then select the corresponding file so that system can recognize the E-Nr.
Contact Bosch Home Appliances service hotline to book a repair
Get in contact with the Bosch Service Hotline to arrange an engineer’s visit. The Service experts will ask for some appliance data and a description of the problem. Please provide the model number (E-Nr) of your appliance. The E-Nr. is needed to prepare the engineer’s visit e.g. providing needed spare parts to the engineer. The E-Nr. is shown on the type plate of your appliance. It consists of three letters at the beginning followed by a mix of numbers and letters. Bosch model numbers will always start with three letters and will always end by a “/” and two numbers as the last two signs.
If you need support to find the type plate please check the type plate finder below.
Bosch Home Appliances service hotline
Please call 15196 and a member of our Bosch service team will assist you further with booking an engineer visit.
Our call centre is open:
- Saturday to Friday 9:00 AM to 7:00 PM
Repair FAQs
Repair or buy a new appliance: does a repair makes sense?
Repair or buy a new appliance: does a repair makes sense?
Depending on the fault and the age and status of your appliance, our customer service will do an analysis and recommend whether a service repair is appropriate. We will give you advice on what is best to do. In most cases, a repair will be recommended as far as technically and economically worthwhile. Ultimately, it’s your decision about what happens to your appliance. For repairs which requires an engineer's visit if a repair isn’t possible or not recommended in out-of-warranty cases, you will get a cashback of the call-out charge when buying a new Bosch home appliance. Within the warranty, there will be solution, such as the exchange of your appliance.
Which parts are used to repair?
Which parts are used to repair?
Our customer service only uses only original replacement spare parts – not copies or second-hand parts. To prepare in the best way, all issues are analysed in advance by a technical team to ensure the engineer is equipped with the replacement spare parts likely to be needed to complete the repair.
How much will the repair cost?
How much will the repair cost?
If your appliance is covered by the Bosch manufacturer warranty conditions there will no charge for the repair. You can check details by contacting our call center 15196. Our customer service carefully monitors the repair prices to offer you the best possible value for money.
What's covered in the manufacturer warranty?
What's covered in the manufacturer warranty?
PLEASE LOCALIZE
Please insert your local manufacturer warranty conditions
Which data are needed to book a repair?
Which data are needed to book a repair?
For booking of a repair the Service experts will ask for some appliance data and a descirption of the problem. Please provide the model number (E-Nr)of your appliance. The E-Nr. is needed to prepare the engineer’s visit e.g. providing needed spare parts to the engineer. The E-Nr. is shown on the type plate of your appliance. It consists of three letters at the beginning followed by a mix of numbers and letters. Bosch model numbers will always start with three letters and will always end by a “/” and two numbers as the last two signs. If you need support to find the type plate please check the type plate finder above in the online booking tool.
How does Bosch Home Appliances Service contribute to environmental and climate protection?
How does Bosch Home Appliances Service contribute to environmental and climate protection?
Bosch Home Appliances Service offers the best support for a long product lifetime by providing repair services and Original spare parts. Theses services guarantee the functionality of your appliance over a long period of time. A long appliance life makes a considerable contribution to environmental and climate protection.
