Home Appliances
The return policy below applies to small appliances, such as Countertop Fully Automatic Espresso Machines and their related accessories bought on Bosch Home website. If your product is experiencing issues, please call Bosch Customer Support at 1-800-701-5231 for troubleshooting advice or to schedule a repair. Warranty information can be found in your owner’s manual and on the Bosch Home Appliances website. You can also call Bosch Customer Support at 1-800-701-5231 for warranty information.
Delivery
Please be sure to inspect your product for delivery damage and defects upon receipt.
Returns Within 30 Calendar Days
Damaged & Defective
To learn more about the return process, please see the Return Process section below.
Return Process
1. To begin the return process, please complete and submit the Return Request Form within 30 calendar days of the delivery date.
2. You’ll receive a Return Authorization (RA) by email with instructions.
3. A shipping label will be sent to you – the product must be shipped within 10 days after the shipping label was sent to you.
4. Once we receive the product, we’ll inspect and verify it, and a refund will be issued to your credit card. To learn more about credit card refunds, please see the Refunds section below.
Refunds
Credit will be issued to the original form of payment within 10 business days after the product is received, inspected and the condition of the returned product is verified. The actual time for the credit to appear will vary depending on the type of credit card used, and by the credit card issuer. Shipping fees will not be refunded. For more information on our return policy, please read our Terms & Conditions. For any questions related to refund, please contact 1-800-767-4356.
Any defects in materials or workmanship occurring after the 30-calendar day return period is subject to the warranty on that product. Warranty information can be found in your owner’s manual and on the Bosch Home Appliances website. You can also call customer support at 1-800-701-5231 for warranty information.
The return policy below applies to parts and accessories for large appliances, such as a dishwasher, oven and built-in coffee machine.
Delivery
Please open and inspect your shipment immediately upon receipt. If your order has been damaged or is incorrect, please call us immediately.
Returns
We hope that you are delighted every time you shop with us. Occasionally though, we know you may want to return items. Please follow these instructions to return items:
To return Merchandise damaged in a shipment or an incorrect order:
You must call BSH/Bosch at 1-800-944-2904 for instructions on how to handle this order no later than ten (10) days after receipt of the order. BSH/Bosch may require the creation of a Return Authorization (RA) to return the Merchandise. In this case, mail the Merchandise to BSH/Bosch with the RA Number written on the package. If an RA Number is not required, dispose of the damaged Merchandise properly. Credit will be issued approximately three (3) days after BSH/Bosch has reviewed and approved the return (credit may not show up on your credit card statement for 1-2 billing cycles).
For all other returned Merchandise:
You must call BSH/Bosch at 1-800-944-2904 to receive a Return Authorization (RA) Number no later than thirty (30) days after receipt of the order. Merchandise must be unopened in its original packaging, undamaged, and unused. You will be assessed a twenty-five percent (25%, based on BSH's/Bosch’s list price of the Merchandise) restocking and handling charge for each returned item. Credit will be issued approximately three (3) days after BSH/Bosch has reviewed and approved of the return (credit may not show up on your credit card statement for 1-2 billing cycles). BSH/Bosch will not accept the return of electrical parts and components.
For more information on our return policy, please read our Terms & Conditions.
At Bosch, we continuously aim to improve our website and the information we provide. We would like to invite you to take part in an optional one minute survey.
If you wish to be contacted by us, please use our regular contact form here, contact Customer Support at (800) 944-2904, or chat online with a Customer Support representative. Thank you.
At Bosch, we continuously aim to improve our website and the information we provide. We could like to invite you to take part in an optional one minute survey.
If you wish to be contacted by us, please use our regular contact form here, contact Customer Support at (800) 944-2904, or chat online with a Customer Support representative. Thank you.