Arrange a repair visit with one of our expert Bosch Service engineers. We're here to get your washing machine or washer dryer back up and running again in no time.
Please check out the repair options offered below.
In Warranty repair.
To see if your washing machine or your washer dryer repair is covered by our manufacturer´s warranty, remember to take a look at our terms and conditions*.
Free service which includes travel and labour.
Original spare parts fitted included.
A reliable and professional repair done by our qualified Bosch Service engineers.
Our technicians will give advice and support to prevent problems in the future.
Our Bosch Customer Service team can help and advise you on your repair at any time.
The appliance invoice and purchase date should be shown to our engineer to clarify warranty claims.
If your washing machine or washer dryer has stopped working and needs a repair, one of our specialist Bosch Service engineers can soon help get it back on track. You are about to start the 5 steps online booking process. You will be requested your contact details, appliance location and some other important information.
Please enter your washing machine or washer dryer model number (E-Nr.) below to get started. The E-Nr. is needed to prepare the engineer’s visit, e.g.: providing needed spare parts to the engineer.
Please enter E-Nr. to start the process:
How to find your E-Nr.
Example of a type plate
You're looking for the rating plate, which features the E-Nr. Start by opening the appliance door and scanning the inside rim. Alternatively, check behind the maintenance flap that covers the drain pump (filter door) or the back of the appliance.
Our experienced Bosch Customer Service team will help you to book a repair appointment for your washing machine or washer dryer. We will ask you to provide the model number (E-Nr.) of your appliance during the booking process.
<Please localize info about local hotline nr / business hours / costs ... >
Our contact center is open: Monday to Friday between 8am and 10pm Saturday and Sunday between 8am and 6pm Bank Holidays between 9am and 4pm
You're looking for the rating plate, which features the E-Nr. Start by opening the appliance door and scanning the inside rim. Alternatively, check behind the maintenance flap that covers the drain pump (filter door) or the back of the appliance.
There are many minor issues that you can solve by yourself. To be sure that you don't need any engineering assistance, please check our troubleshooting and support articles for washing machines and washer dryers .
It depends on the age and the condition of your washing machine. Our customer service is happy to advice on whether a service repair is right for you. In most cases, a repair is recommended as it is often more cost-effective. However, this is always up to you.
If a repair isn't possible or not recommended, you will get a cashback of the call-out charge when buying a new Bosch home appliance.
Our technicians only use original spare parts. To quickly find the best solution for you, every issue is analysed by a technical team to ensure the engineer has all the fitting original spare parts needed to successfully complete the repair.
If your washing machine or washer dryer is within the manufacturer's warranty, your repair including the spare part needed will be FREE of charge, subject to our warranty terms and conditions . However, if the appliance is not covered by the warranty, some costs may apply. In this case, our customer service will offer you the best possible value for money.
<Info about local repair price system> Our call-out charge is 999 € <local price info> including VAT.
The call-out charge covers the engineers call-out and labour, no matter how long the repair takes to complete. Any replacement spare parts are included in the repair price / charged additionally.
We offer the best support for a long product lifespan by providing repair services and original spare parts. These services ensure that your appliance keeps on working over a long period of time. A long appliance lifespan makes a significant contribution to protecting the environment and climate.
