Having your gas hob stop working can be a pain. Our skilled Bosch Service engineers are here to help.

Did you know some minor issues can be solved on your own? Search our help articles for gas hobs .

Repair options.

Please check out the repair options offered below.

In Warranty repair.

To see if your gas hob repair is covered by our manufacturer´s warranty, remember to take a look at our terms and conditions*.

  • Free service which includes travel and labour.
  • Original spare parts fitted included.
  • A reliable and professional repair done by our qualified Bosch Service engineers.
  • Our technicians will give advice and support to prevent problems in the future.
  • Our Bosch Customer Service team can help and advise you on your repair at any time.

The appliance invoice and purchase date should be shown to our engineer to clarify warranty claims.

Call our Bosch Service Hotline.

Book a repair online

Out of Warranty repair.

If your gas hob is no longer in warranty, we are here to help you:

  • Free quote for your gas hob repair.
  • Original spare parts fitted included.
  • A safe and reliable repair from qualified Bosch Service engineers.
  • Repair guarantee for <XX> months.
  • Fair repair prices starting from <XX>. Check pricing conditions.
  • Sometimes a repair might not be possible or recommended. In this case, we can offer you compensation.
  • Our Bosch Customer Service team can help and advise you on your repair at any time.

Call our Bosch Service Hotline.

Book a repair online

Book a technician visit online.

All you need is 2 minutes to book your gas hob repair online. Get back to cooking on your gas hob again. Our specialist Bosch Service engineers are available to help.
You are about to start the 5 steps online booking process. You will be requested your contact details, appliance location and some other important information.

Please enter your gas hob model number (E-Nr.) below to get started. The E-Nr. is needed to prepare the engineer’s visit, e.g.: providing needed spare parts to the engineer.

Please enter E-Nr. to start the process:

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Please correct your input, ensuring any spaces are removed
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The E-Nr. that you entered has not been recognised. Please re-check the E-Nr. and try again.
Please enter numbers only in this field
The model number (E-Nr) could not be recognised. Please check the uploaded file format. Only PNG and JPG are allowed.
A technical issue has occurred. Please try again or type the model number (E-Nr) in manually.

How to find your E-Nr.

Example of a type plate
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01_Appliance_ID_card.png
02_Gas_cooktop_master.jpg
03_Gas_built-in_top_pro_range_master.jpg
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Simply refer to the appliance pass, which is one of the documents boxed with your product. Alternatively, check the hob itself. Look below the worktop on the unit's front face.

Bosch Service Hotline.

Our experienced Bosch Customer Service team will help you to book a repair appointment for your gas hob. We will ask you to provide the model number (E-Nr.) of your appliance during the booking process.

<Please localize info about local hotline nr / business hours / costs ... >

Our contact center is open:
Monday to Friday between 8am and 10pm
Saturday and Sunday between 8am and 6pm
Bank Holidays between 9am and 4pm

+49 89 4590-3641

How to find your E-Nr.

Example of a type plate
01-example-of-a-type-plate-whitelabel.png
01_Appliance_ID_card.png
02_Gas_cooktop_master.jpg
03_Gas_built-in_top_pro_range_master.jpg
01_Appliance_ID_card.png
02_Gas_cooktop_master.jpg
03_Gas_built-in_top_pro_range_master.jpg

Simply refer to the appliance pass, which is one of the documents boxed with your product. Alternatively, check the hob itself. Look below the worktop on the unit's front face.

Repair FAQs.

How do I know if I can solve the issue with my gas hob by myself?

When it comes to gas appliances it's best to seek help from a professional. The skilled Bosch Service engineers are equipped to handle any issues always keeping your safety in mind. Don't hesitate to reach out if you need assistance for your peace of mind and a well-maintained gas hob.

Should I repair my old gas hob or get a new one?

It depends on the age and the condition of your gas hob. Our customer service is happy to advice on whether a service repair is right for you. In most cases, a repair is recommended as it is often more cost-effective. However, this is always up to you.

If a repair isn't possible or not recommended, you will get a cashback of the call-out charge when buying a new Bosch home appliance.

What parts are used for the repair?

Our technicians only use original spare parts. To quickly find the best solution for you, every issue is analysed by a technical team to ensure the engineer has all the fitting original spare parts needed to successfully complete the repair.

How much will the repair cost?

If your gas hob is within the manufacturer's warranty, your repair including the spare part needed will be FREE of charge, subject to our warranty terms and conditions . However, if the appliance is not covered by the warranty, some costs may apply. In this case, our customer service will offer you the best possible value for money.

<Info about local repair price system>
Our call-out charge is 999 € <local price info> including VAT.

The call-out charge covers the engineers call-out and labour, no matter how long the repair takes to complete. Any replacement spare parts are included in the repair price / charged additionally.

What information is needed to book a repair?

Before starting the repair booking process, make sure you have the model number (E-Nr.) of your gas hob.

If you need help to identify the E-Nr. of your appliance, please check the E-Number section above.

How does our Bosch Home Appliances Service help towards protecting the environment and climate?

We offer the best support for a long product lifespan by providing repair services and original spare parts. These services ensure that your appliance keeps on working over a long period of time. A long appliance lifespan makes a significant contribution to protecting the environment and climate.