If you're having issues with your cooker hood, one of our specialist engineers can help to get it working again. You are about to start the 5 steps online booking process. You will be requested your contact details, appliance location and some other important information.
Please enter your cooker hood model number (E-Nr.) below to get started. The E-Nr. is needed to prepare the engineer’s visit, e.g.: providing needed spare parts to the engineer.
Please enter E-Nr. to start the process:
How to find your E-Nr.
The E-Nr. is listed on the rating plate. It's either located on top of the hood or inside. If it's inside the appliance, you will only be able to read it after carefully removing the grease filters so they don't fall and damage your hob.
Example of a type plate
To do so, use one hand to support the flap while you release the latch with the other. Fold down the filter holder and remove the grease filter. Keep it level to prevent it from dripping. You should now see the rating plate.
Our experienced Bosch Customer Service team will help you to book a repair appointment for your cooker hood. We will ask you to provide the model number (E-Nr.) of your appliance during the booking process.
<Please localize info about local hotline nr / business hours / costs ... >
Our contact center is open: Monday to Friday between 8am and 10pm Saturday and Sunday between 8am and 6pm Bank Holidays between 9am and 4pm
The E-Nr. is listed on the rating plate. It's either located on top of the hood or inside. If it's inside the appliance, you will only be able to read it after carefully removing the grease filters so they don't fall and damage your hob.
Example of a type plate
To do so, use one hand to support the flap while you release the latch with the other. Fold down the filter holder and remove the grease filter. Keep it level to prevent it from dripping. You should now see the rating plate.
There are many minor issues that you can solve by yourself. To be sure that you don't need any engineering assistance, please check our troubleshooting and support articles for cooker hoods .
It depends on the age and the condition of your cooker hood. Our customer service is happy to advice on whether a service repair is right for you. In most cases, a repair is recommended as it is often more cost-effective. However, this is always up to you.
If a repair isn't possible or not recommended, you will get a cashback of the call-out charge when buying a new Bosch home appliance.
Our technicians only use original spare parts. To quickly find the best solution for you, every issue is analysed by a technical team to ensure the engineer has all the fitting original spare parts needed to successfully complete the repair.
If your cooker hood is within the manufacturer's warranty, your repair including the spare part needed will be FREE of charge, subject to our warranty terms and conditions . However, if the appliance is not covered by the warranty, some costs may apply. In this case, our customer service will offer you the best possible value for money.
<Info about local repair price system> Our call-out charge is 999 € <local price info> including VAT.
The call-out charge covers the engineers call-out and labour, no matter how long the repair takes to complete. Any replacement spare parts are included in the repair price / charged additionally.
We offer the best support for a long product lifespan by providing repair services and original spare parts. These services ensure that your appliance keeps on working over a long period of time. A long appliance lifespan makes a significant contribution to protecting the environment and climate.
