Welcome to our online diagnosis tool for washing machine problems and questions! ?We're here for you, ready to help you solve any issues you may be having with your washing machine. Our online tool will provide you with step-by-step instructions, helpful tips, videos, Error code explanations and the answers to frequently asked questions, so you can keep your machine running smoothly or get it up and running again in no time.

Depending on the topic you might get the recommendation to book a repair. Let’s clarify the issue.

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Error-Codes

Error Codes, symbols & signals at displays with 3 digits

Error Codes, symbols & signals at displays with 5 digits

Symbols & signals
Problems with the washing machine

Problems before / during start

Problems during operation

Problems at the end of the wash cycle

Problems with the results of wash cycle

Cleaning, maintenance and descaling

Cleaning and maintenance

Descaling a washing machine

Usage tips

Getting to know your washing machine

Operating the appliance

Installation, first use, Home Connect, Environment and Safety

Installation & first use, Home Connect

Environment & Safety

Helpful links