Customer Service

Customer Service

Customer Service you can trust.

Bosch Customer Service

The Johannesburg Service Department is located at:

96 Fifteenth Road

Randjespark

Midrand

S 25°58’06.0"

E 028°07’54.1’’

Open Mon - Fri: 08:00 - 16:00

Spares Queries: 011 265 7853

Technical Queries: 011 265 7829

Service Call Centre: 08600 26724

* To assist you in a proper way, we would need the complete model number, including the E-NR and FD number, for example:

KUR1505GB /44 FD8102

To assist you in finding it on your appliance,click here.

Cape Town:

Spare Parts: Please see the list of spare part agents.

Technical Queries: 011 265 7829

Service Call Centre: 0860 026 724

* To assist you in a proper way, we would need the complete model number, including the E-NR and FD number, for example:

KUR1505GB /44 FD8102

To assist you in finding it on your appliance,click here.

*Please note we do not repair Major Domestic Appliances at our premises.

To book a service call contact:

08600 26724 (toll free number)

To book a service online click on the link below:

Book onlineBook online

You can contact our departments by email:

Send us an email

To find out more information regarding spare parts contact:

+27 11 265 7853 (JHB)

Lines are open Monday to Friday 08:00 to 16:00

Find you appliance ENR Number

Identify your appliance

To help you, we need the E-Nr (model) and FD (production) numbers.

Locate the E-NR number

Book a service

Book a service online

You can book a service directly. This is available 24/7.

Online Booking
Cleaning products

Cleaning and Care

We sell a specialised range of cleaning products best suited to our appliances. These are available from our customer service department.

FAQS

FAQs

Looking for answers to a question?

Read FAQs now
Spare parts

Spare Parts and Accessoires

We have a small network of spare part agents that you can contact.

To discover our world of spare part agents, click here.

Video Gallery

Looking for online help?

Do you need to unblock your washing machine filter or change the oven light bulb? If so, have a look at our video gallery for a solution.

View Video Gallery

Online Survey