• Bosch US
 

FAQs

FAQs

Browse our FAQs

If you need help with your product, check our frequently asked questions.

View our How-to-Videos for use & care tips.

Contact Us

Contact our customer service team for assistance with your Bosch appliance, to schedule a repair visit or purchase accessories & parts. Please have your Model Number (E-Nr) ready. How to find your Model Number



Call Us1-800-944-2904

Mon.-Fri.: 5:00 a.m.-6:00 p.m. PST
Sat.: 6:00 a.m.-3:00 p.m. PST

After hours support is available 24-7 to answer basic questions and schedule servicer visits.

EmailEmail customer support

Online Order Support

Call us at the number below for questions regarding your online appliance order.

For questions about filter, accessory or part orders, please call 1-800-944-2904.

Call Us1-866-404-9810

Mon.-Fri.: 1:00 a.m.-6:00 p.m. PST
Sat.: 8:00 a.m.-5:00 p.m. PST

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View our How-to-Videos for use & care tips.

  • The blender cover may not be completely closed. Close the cover completely.

    The blade may have become blocked. Turn the appliance to the “Off” position and unplug. Remove the blender and pour out anything that is blocking the blade.

     
  • Please click here to locate the data tag on your appliance. The data tag contains your Model Number (E-Nr).

     

     

     
  • Enter your appliance’s Model Number (E-Nr) in our Owner Manuals section to download your Use & Care Guide. 

    Call Bosch Customer Support at 1-800-944-2904

     
  • Please click here to locate the data tag on your appliance. The data tag contains your Model Number (E-Nr).

     
  • To buy accessories & cleaning products:

    - Go to the Bosch Accessories & Parts Store

    - Search for accessories & cleaning products by appliance category

     

    To buy parts:

    - Go to the Bosch Accessories & Parts Store

    - Search by appliance category. Click on PARTS SEARCH.

    - Enter your appliance’s Model Number (E-Nr) and click on START SEARCH.

    - You can find parts in two ways:

              - View the line diagrams and click on the part you need

              - View the chart below the diagram

     
  • The accessories that you have chosen to use may not be locked in place. Check to make sure that all accessories are locked into place.

    The safety cut-out may have turned the appliance off to protect the motor against overheating. Turn the appliance to the “Off” position and unplug. Allow it to cool down for 15 minutes.

 
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