• Bosch US
 

FAQs

FAQs

Browse our FAQs

If you need help with your product, check our frequently asked questions.

View our How-to-Videos for use & care tips.

Contact Us

Contact our customer service team for assistance with your Bosch appliance, to schedule a repair visit or purchase accessories & parts. Please have your Model Number (E-Nr) ready. How to find your Model Number



Call Us1-800-944-2904

Mon.-Fri.: 5:00 a.m.-6:00 p.m. PST
Sat.: 6:00 a.m.-3:00 p.m. PST

After hours support is available 24-7 to answer basic questions and schedule servicer visits.

EmailEmail customer support

Online Order Support

Call us at the number below for questions regarding your online appliance order.

For questions about filter, accessory or part orders, please call 1-800-944-2904.

Call Us1-866-404-9810

Mon.-Fri.: 1:00 a.m.-6:00 p.m. PST
Sat.: 8:00 a.m.-5:00 p.m. PST

Show

View our How-to-Videos for use & care tips.

  • Please click here to locate the data tag on your appliance. The data tag contains your Model Number (E-Nr).

     
  • Make sure there is no draft in the room. Select models have a re-ignition function, which is part of the flame recognition feature. The re-ignition function will attempt to reignite a flame which has been blown out or disturbed.

    This may be caused by the presence of water due to cleaning the cooking surface with excess water or water boiling over onto the cooking surface and entering the appliance. This problem will cure itself once the cooking surface dries out. If the problem persists after several days, please schedule a service visit.

    If you have tried all of the above and the problem continues, you will need an authorized service technician to dismantle the appliance and repair it. You should never attempt to dismantle a gas appliance unless you are officially qualified to do so - please schedule a service visit.

     
  • Any Bosch oven can be installed below any Bosch cooktop (gas, electric, or induction). The following standards are required for installation:

    • Countertop height of 36”
    • Toe kick height of 4.75” (includes base plate)

    Please refer to the installation manuals for the cooktop and oven for additional information on feasibility.

     
  • Do not use flammable cleaners.

     
  • The burner cap that covers the igniter may have become slightly displaced, thus making it difficult to ignite the gas rings. Check that all burner caps are properly placed.

    The igniter ports may be dirty. Carefully wipe the igniter with a cotton swab dampened with water after the igniter has cooled down. Gently scrape soil off with a toothpick. Avoid exposing the igniters to excessive water as a damp igniter may not light up. Remove any lint that may remain after cleaning.

    Ignition will be quicker if a cooking pan is in place on the grate. Ignite the gas at full and once alight, turn down to around 50%. It should lock on within 6 seconds.

    The main gas supply may not be turned on. Check to ensure that it is turned on.

    Does the burner click when the burner knob is in the “on” position? If yes, you may have a wiring issue at the outlet that the appliance is connected to. Turn off the main gas supply and contact a qualified electrician to fix this.

    Does the burner click when the burner knob is in the “off” position? If yes, check for the following:

    • Burner caps are properly placed and the igniter is not wet or dirty.
    • Check to see if the regulator supplied with the unit is installed properly. The arrow on the regulator should be pointing to the appliance. Please call a professional installer or schedule a service visit if the regulator has not been installed properly.

     
  • The burner caps may not be installed properly or may have been moved. Make sure the burner caps are properly positioned.

    The regulator supplied with the unit may not be installed. Please ask your professional installer to install it or schedule a service visit.

     
  • Make sure there is no draft in the room.

     

    Liquid may have boiled over onto the cooking surface and burner caps. Use a soft cloth to wipe away any spills.

    The burner cap may have been moved. Check and reposition the burner cap into its proper position.

    The burner ports may be wet or clogged with food particles. Make sure the burner port is dry. Clear clogged burner ports with a wire or straightened paper clip.

    If your gas cooktop was converted to LP gas, please check the regulator or low flame adjustment to ensure they are correct.

     

     

     
  • To buy accessories & cleaning products:

    - Go to the Bosch Accessories & Parts Store

    - Search for accessories & cleaning products by appliance category

     

    To buy parts:

    - Go to the Bosch Accessories & Parts Store

    - Search by appliance category. Click on PARTS SEARCH.

    - Enter your appliance’s Model Number (E-Nr) and click on START SEARCH.

    - You can find parts in two ways:

              - View the line diagrams and click on the part you need

              - View the chart below the diagram

     
  • When an electrical power connection has been activated at the first power up or reconnected after an outage, the igniters may spark once or twice even though all burner knobs are in the off position.

    This may be caused by the presence of water due to cleaning the cooking surface with excess water or water boiling over onto the cooking surface and entering the appliance. This problem will cure itself once the cooking surface dries out. If the problem persists after several days, please schedule a service visit.

    The igniter box may have failed - please schedule a service visit.

     
  • We recommend cleaning the cooktop when it becomes unsightly. Wipe away spills on a timely basis so that spills do not become hardened and difficult to remove.

    View our How-to-Videos on the Bosch YouTube Channel to learn how to care for your gas cooktop and how to clean stainless steel.

    Stainless steel conditioning cloths can be purchased in the Bosch Accessories & Parts Store (part number 00311134).

    Please also refer to the GAS COOKTOPS – CLEANING & CARE SECTION for additional information.

     
  • Enter your appliance’s Model Number (E-Nr) in our Owner Manuals section to download your Use & Care Guide. 

    Call Bosch Customer Support at 1-800-944-2904

     
  • We recommend wiping away spills on a timely basis so that spills do not become hardened and difficult to remove. The entire cooktop can be safely cleaned when it is cooled down by wiping with a soapy sponge, rinsing and then drying. View our How-to-Videos on the Bosch YouTube Channel to learn how to care for your gas cooktop and how to clean stainless steel.

    Warning: Do not use any cleaning agent while the surface is hot. The resulting fumes may be hazardous to your health and result in death or injury.

    To clean stubborn messes: Remove all pots, pans and utensils and turn off the cooktop. Remove grates once they have cooled down. Grates are heavy so use care when handling them. Use a mild cleaning agent with a clean, soft cloth, rinse and then dry.

    To clean stainless steel: Wipe with the grain when cleaning stainless steel. Use a mild, non-abrasive cleaning agent or stainless steel cleaner with a soft cloth. Wipe dry to avoid water marks. Do not use cleaning materials that contain chlorine since it is corrosive to stainless steel. Warning: Some stainless steel cleaners are known to have negative effects on materials other than stainless steel. Make sure to apply stainless steel cleaner to stainless steel components only! Stainless steel conditioning cloths can be purchased in the Bosch Accessories & Parts Store (part number 00311134).

    To clean burner bases: Remove all pots, pans and utensils and turn off the cooktop. Remove grates once they have cooled down. Grates are heavy so use care when handling them. Use a mild cleaning agent and hot water with a soft cloth, rinse and then dry. A stiff nylon tooth brush may be used to clean port openings. Do not scratch or gouge the port openings and do not utilize a toothpick that may break off.

    To clean the burner cap: Remove all pots, pans and utensils and turn off the cooktop. Remove grates once they have cooled down. Grates are heavy so use care when handling them. Use hot, sudsy water with a soft cloth, rinse and then dry. Non-abrasive cleaners, and liquid cleaners may also be used. Dry the burner cap thoroughly after cleaning. Do not soak burner caps.

    To clean control knobs: To remove knobs, simply lift them straight up. Use hot, sudsy water with a soft cloth, rinse and then dry. Do not soak the knobs or use abrasive cleaners and scrubbers.

    To clean grates: Remove all pots, pans and utensils and turn off the cooktop. Remove grates once they have cooled down. Grates are heavy so use care when handling them. Use a mild cleaner to clean the grates with a soft cloth, rinse and then dry. Blisters and chips on grates are common due to their exposure to extreme temperatures and rapid temperature changes. Acidic and sugar-laden spills deteriorate the enamel, so remove these spills as soon as safely possible. Abrasive cleaners can mar the grates. Do not clean grates in a self-cleaning oven.

    To clean igniters: Carefully wipe the igniter with a cotton swab dampened with water after the igniter has cooled down. Gently scrape soil off with a toothpick. A

     
  • The burner caps may have been moved. Make sure the burner caps are properly positioned.

    The burner ports may be wet or clogged with food particles. Make sure the burner port is dry. Clear clogged burner ports with a wire or straightened paper clip.

    Igniters may be damp. Dry the igniters with a dry cotton swab. Remove any lint that remains after drying.

    The gas shut-off valve may be off. Check to make sure it is on and that the gas supply to the building is not off.

     
  • Please click here to locate the data tag on your appliance. The data tag contains your Model Number (E-Nr).

     
  • The burner knobs may not be completely turned off. Turn the knobs to the “off” position. If the smell does not go away after doing this, turn the main gas supply off and schedule a service visit.

    Does the smell disappear when the burner is lit? It is normal to smell gas for up to four seconds after igniting the burner. The smell will go away after the burner is lit. If the smell does not go away when the burner is lit, turn the main gas supply off and schedule a service visit.

 
Online Survey