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FAQs

FAQs

Browse our FAQs

If you need help with your product, check our frequently asked questions.

View our How-to-Videos for use & care tips.

Contact Us

Contact our customer service team for assistance with your Bosch appliance, to schedule a repair visit or purchase accessories & parts. Please have your Model Number (E-Nr) ready. How to find your Model Number



Call Us1-800-944-2904

Mon.-Fri.: 5:00 a.m.-6:00 p.m. PST
Sat.: 6:00 a.m.-3:00 p.m. PST

After hours support is available 24-7 to answer basic questions and schedule servicer visits.

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Online Order Support

Call us at the number below for questions regarding your online appliance order.

For questions about filter, accessory or part orders, please call 1-800-944-2904.

Call Us1-866-404-9810

Mon.-Fri.: 1:00 a.m.-6:00 p.m. PST
Sat.: 8:00 a.m.-5:00 p.m. PST

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View our How-to-Videos for use & care tips.

  • Oven may not be plugged in. Check to see if it is plugged in.

    Check to see if you are experiencing a power failure. The power supply to the oven may have been interrupted. If the digital clock is flashing and showing three zeroes, the power supply to the oven has been interrupted. The clock must be reset before the oven will operate again. See the Use & Care Guide to learn how to reset the clock.

    Power may not be flowing to the socket. Check if electricity is present at the outlet in question by using another small object that runs on electricity (e.g. hairdryer). If electricity is not present, consult an electrician.

    The fuse may have blown or the circuit breaker may be tripped. Replace the fuse or reset the circuit breaker.

     
  • No, this is not necessary. All modern ovens require that the oven door be closed while broiling. This reduces the amount of heat in the kitchen.

     
  • We recommend cleaning the oven exterior and interior when it becomes unsightly. Wipe away spills on a timely basis so that spills do not become hardened and difficult to remove. Be sure to wipe away pools of oil and excessive soil/debris in the oven before activating the oven’s self-cleaning feature. Not doing so can cause smoke and possibly a fire.

    View our How-to-Videos on the Bosch YouTube Channel to learn how to clean stainless steel.

    Bosch stainless steel conditioner is available for purchase in the Bosch Accessories & Parts Store(part number 00576696).

    Please also refer to the OVENS – CLEANING & CARE SECTION for additional information.

     
  • Replace or reinsert the light bulb if loose or defective. Use gloves or a small wash cloth when handling the light bulb because touching it with your fingers may deposit oils on it and thus cause it to burn out prematurely. 

    The bulb may have burned out. Buy a replacement bulb.

    View our How-to-Videos on the Bosch YouTube Channel to learn how to change a light bulb in your oven.

     
  • Please click here to locate the data tag on your appliance. The data tag contains your Model Number (E-Nr).

     

     

     
  • All models have slightly different instructions. If you own two wall ovens, you cannot self-clean both ovens at the same time. Please refer to your Use & Care Guide to learn how to self-clean your oven.

     
  • No, we do not recommend using chemical cleaners in self-cleaning ovens. The porcelain surface is smooth and chemical cleaners may cause surface damage.

     
  • This may be due to an error in the baking technique (human error) or the oven may not be performing optimally. Darker baking pans require a 25°F reduction in oven temperature. Performing the Biscuit/Cookie Bake Test will let you know if the cause is human, bakeware, or oven error. This test is used it to help develop our ovens.

     

    Biscuit/Cookie Bake Test

    Purchase Pillsbury Grands Biscuits or Pillsbury Sugar Cookies. They are “unbaked” and can be found in the refrigerated section of most grocery stores. We will bake these in the oven.

    1. Use a shiny, aluminum cookie sheet that is 12 x 15” or larger.
    2. Follow package instructions for laying the biscuits/cookies out on the cookie sheet. Failure to follow recommended package spacing will negatively affect bake results.  
    3. Do not put the cookie sheets into the oven until PREHEAT is finished.
    4. If baking one cookie sheet, refer to your oven’s Use and Care Manual for the recommended rack position. If baking two cookie sheets at once, place them on the racks recommended in your oven’s Use and Care Manual.
    5. Follow package instructions for baking time.
    6. Do not open the oven door once the biscuits/cookies have been put into the oven. Use the oven light and window to view the biscuits/cookies if you wish.
    7. At the minimum baking time listed on the package, check the baking results through the window. If the biscuits/cookies are not baked to satisfaction, check them every minute and allow them to bake more until fully baked or until the maximum baking time listed on the package has been reached, whichever happens first.
    8. If the biscuits/cookies turn out well during the baking times noted on the package – this means the oven is performing properly and does not need a service visit.
    9. If the biscuits/cookies turn out overdone or underdone during the baking times noted on the package – this means the oven needs to be checked by an authorized Bosch servicer. Please schedule a service visit.

     
  • Yes. However, two wall ovens cannot be self-cleaned at the same time.

     
  • Turn the circuit breaker off, wait 5 minutes, and then turn it back on. Next, run the oven for 5 minutes. If the error message does not go away and the oven does not work, please schedule a service visit.

    In the future, keep the exhaust baffle at the bottom of the oven and the latch opening clean. Blockages in these areas can restrict air circulation, thus causing this error message to occur.

    Error E118 does not apply to 2014 models (models that end with "51UC" or "61UC").

     
  • Enter your appliance’s Model Number (E-Nr) in our Owner Manuals section to download your Use & Care Guide. 

    Call Bosch Customer Support at 1-800-944-2904

     
  • View our How-to-Videos on the Bosch YouTube Channel to learn how to clean stainless steel.

    How to activate the oven’s self-cleaning process: Wipe away spills, pools of oil, and excessive debris before activating the self-cleaning process. Not doing so can cause smoke and possibly a fire. Do not clean oven parts or accessories in the self-cleaning oven. The light in the oven cannot be turned on during the self-cleaning process. The special heat-resistant enamel and the polished components in the oven can become discolored over time. This is normal and does not affect operation. Do not use scouring pads, abrasive cleaners and commercial oven cleaners (such as EasyOff®). These items may damage the oven. Remove all accessories, racks and broiling pans before activating the self-cleaning process. In double ovens, the self-cleaning process is only available for one oven at a time.

    To clean the flat rack: Wash with hot, soapy water and a soft cloth, rinse and then dry. Do not clean the rack in the self-cleaning oven. If flat racks are cleaned in the oven during the self-cleaning mode, they will lose their shiny finish and may not glide smoothly. If this happens wipe the rack edges with a small amount of vegetable oil, then wipe off.

    To clean telescopic racks: Wash with hot, soapy water and a soft cloth, rinse and then dry. Avoid getting cleansing powder or residue in the telescopic slides. Re-lubricate the telescopic slides as needed by using high-temperature food-grade lubricants. Do not clean the rack in the oven during self-cleaning mode.

    To clean the broiling pan and grid: Wash with hot, soapy water and a soft cloth, rinse and then dry. Do not clean the broiling pan and grid in the oven during self-cleaning mode.

    To clean the fiberglass gasket: Do not clean the fiberglass gasket.

    To clean glass surfaces: Wash with hot, soapy water and a soft cloth, rinse and then dry or use glass cleaner.

    To clean painted surfaces: Wash with hot, soapy water and a soft cloth, rinse and then dry. Do not use powder cleaning agents, steel wool pads, oven cleaners and other abrasive cleaning materials.

    To clean porcelain surfaces: Immediately wipe up acid spills like fruit juice, milk and tomatoes with a dry cloth. Do not use a moistened sponge or cloth on hot porcelain. When the oven is cool, clean it with hot, soapy water and a soft cloth, rinse and then dry. It is normal for porcelain to show fine lines with age due to exposure to heat and food.

    To clean stainless steel: Clean stainless steel areas by using mild, soapy water with a soft cloth. Wipe in the direction of the stainless steel grain when washing and drying. Rinse with water and wipe dry to avoid water marks. Do not use cleaning agents that are abrasive or contain chlorine since both are corrosive to stainless steel. For added shine, apply stainless steel conditioner and wipe off excess with a soft cloth. Do not apply stainless steel conditioners or cleaners to control labels or markings. Warning: Some stainless steel cleaners are known to have negative effects on materials other than stainless steel. Make sure to apply stainless steel cleaners to stainless steel components only! The Bosch stainless steel conditioner is available for purchase in the Bosch Accessories & Parts Store (part number 00576696).

     
  • Turn the oven off at the circuit breaker and wait five minutes. Turn the circuit breaker back on and the oven should reset itself and be operable.

     
  • Does the oven display show error codes E115/E215 or E101/E/201?

    • If yes, please schedule a service visit.
    • If no, please perform a “temperature reset”. Please refer to the Use & Care Guide to learn how to do this on your appliance.

     
  • When fatty foods are cooked in the oven (e.g. roasts), a certain amount of fat will be deposited onto the grill element. The next time that the grill is turned on this fat will burn off with an acrid smell. Leave the oven door closed during the grill warm-up process (5 to 10 minutes) and by that time most of the smoke should have dissipated.

     

     
  • Be sure the control surface is clean and dry. Touch the center of the touch key using the flat part of your finger.

    Are parts of the display/controls not working or missing?

    • If yes, turn the oven off at the circuit breaker and wait five minutes. Turn the circuit breaker back on and the oven should reset itself and be operable. If this does not solve the problem, please schedule a service visit. 

    Is the whole display not working or missing? If yes, open the oven door and see if the oven lights are working or not.

    • If the lights are working, please schedule a service visit.
    • If the lights are not working - turn the circuit breaker off, wait 5 minutes, and then turn it back on. If the display still does not work after turning the circuit breaker back on, schedule a service visit.

     
  • All our ovens have a ventilator fan, which keeps the oven housing cool. The ventilator fan will continue to run (even after the oven has been turned off) until the oven has cooled sufficiently. This could be 30 minutes or more depending on the cooking temperature used.

     
  • No. Please refer to your Use & Care Guide to learn how to self-clean your ovens.

     
  • This is normal. Do not block the vent.

     
  • Allow the oven to cool before running the self-clean feature. Always wipe away loose soils/debris or heavy spills before running self-clean. Remove the racks and all other accessories before self-cleaning. Set the oven for the maximum self-clean time if the oven is badly soiled.

     
  • To buy accessories & cleaning products:

    - Go to the Bosch Accessories & Parts Store

    - Search for accessories & cleaning products by appliance category

     

    To buy parts:

    - Go to the Bosch Accessories & Parts Store

    - Search by appliance category. Click on PARTS SEARCH.

    - Enter your appliance’s Model Number (E-Nr) and click on START SEARCH.

    - You can find parts in two ways:

              - View the line diagrams and click on the part you need

              - View the chart below the diagram

     
  • Check for any obstructions in and around the oven door. Remove any obstructions that you find.

     
  • Please click here to locate the data tag on your appliance. The data tag contains your Model Number (E-Nr).

 
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