• Bosch US



Browse our FAQs

If you need help with your product, check our frequently asked questions.

View our How-to-Videos for use & care tips.

Contact Us

Contact our customer service team for assistance with your Bosch appliance, to schedule a repair visit or purchase accessories & parts. Please have your Model Number (E-Nr) ready. How to Find Your Model Number

Call Us1-800-944-2904

Mon.-Fri.: 5:00 a.m.-6:00 p.m. PST
Sat.: 6:00 a.m.-3:00 p.m. PST

After hours support is available 24-7 to answer basic questions and schedule servicer visits.

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Online Order Support

Call us at the number below for questions regarding your online appliance order.

For questions about filter, accessory or part orders, please call 1-800-944-2904.

Call Us1-866-404-9810

Mon.-Fri.: 1:00 a.m.-6:00 p.m. PST
Sat.: 8:00 a.m.-5:00 p.m. PST


View our How-to-Videos for use & care tips.

  • Steam sometimes condenses on the microwave’s cooler surfaces, such as the door. This is normal and the microwave should be wiped dry with a soft cloth should this occur. During cooking, steam and warm air are given off from the food. Most of the steam and warm air are removed from the microwave by the air which circulates inside the microwave. However, some steam may condense on cooler surfaces such as the microwave door.

  • Your power cord may not be plugged in. Check it and plug in the power cord if necessary.

    You may be experiencing a power outage.

    Power may not be flowing to the socket. Check if electricity is present at the outlet in question by using another small object that runs on electricity (e.g. hairdryer). If electricity is not present, consult a qualified electrician.

    The fuse may have blown or the circuit breaker may be tripped. Replace the fuse or reset the circuit breaker.

  • Please click here to locate the data tag on your appliance. The data tag contains your Model Number (E-Nr).

  • To buy accessories & cleaning products:

    - Go to the Bosch Accessories & Parts Store

    - Search for accessories & cleaning products by appliance category

    To buy parts:

    - Go to the Bosch Accessories & Parts Store

    - Search by appliance category. Click on PARTS SEARCH.

    - Enter your appliance’s Model Number (E-Nr) and click on START SEARCH.

    - You can find parts in two ways:

              - View the line diagrams and click on the part you need

              - View the chart below the diagram

  • Please click here to locate the data tag on your appliance. The data tag contains your Model Number (E-Nr).

  • The door may not be closed completely. Shut it completely.

    The Start button may not have been pressed. Press the Start button.

    Another program may have been entered into the oven. Press the “Pause/Stop” button to cancel the program.

    The “Pause/Stop” button may have been pressed accidentally. Program the oven again and then press the Start button.

  • Fat and grease that has built up on the interior ceiling and walls of the microwave may begin to smoke if not cleaned. It is essential that your microwave is wiped regularly, particularly after cooking.

  • Enter your appliance’s Model Number (E-Nr) in our Owner Manuals section to download your Use & Care Guide. 

    Call Bosch Customer Support at 1-800-944-2904

  • The roller ring and the interior bottom of the microwave may be dirty. Clean the roller ring and the microwave according to the “Cleaning & Care Instructions for your Microwave”.

  • View our How-to-Videos on the Bosch YouTube Channel to learn how to clean stainless steel.

    Before cleaning: Unplug the microwave. If the outlet is inaccessible, leave the microwave door open while cleaning. Make sure all parts are cool before cleaning.

    To clean the interior: Wipe with a damp cloth and dry with a soft cloth. A mild detergent may also be used. Avoid using harsh detergents and abrasive cleaning detergents and sponges. Do not use cleaning materials that contain chlorine since it is corrosive to stainless steel. Do not use oven cleaners. To prevent baked-on soil, clean food spatters or spilled liquids as they occur. To help loosen soil before cleaning, heat 2 cups of water in a 4 cup measuring container at high power for 5 minutes or until boiling.

    To clean the exterior: Clean with a damp cloth and dry with a soft cloth. Water should not be allowed to seep into ventilation openings as this will potentially damage the microwave.

    To clean stainless steel: Clean stainless steel areas by using mild, soapy water with a soft cloth. Wipe in the direction of the stainless steel grain when washing and drying. Rinse with water and wipe dry to avoid water marks. Do not use cleaning agents that are abrasive or contain chlorine since both are corrosive to stainless steel. For added shine, apply stainless steel conditioner and wipe off excess with a soft cloth. Do not apply stainless steel conditioners or cleaners to control labels or markings. Warning: Some stainless steel cleaners are known to have negative effects on materials other than stainless steel. Make sure to apply stainless steel cleaners to stainless steel components only! The Bosch stainless steel conditioner is available for purchase in the Bosch Accessories & Parts Store(part number 00576696).

    To clean the control panel: When cleaning the control panel, leave the microwave door open to prevent it from accidentally turning on. If the control panel becomes wet, clean it with a soft, dry cloth. Do not use harsh detergents or abrasives.

    To clean microwave turntable: Wash in warm, sudsy water and wipe dry or use a dishwasher.

    To clean the roller ring underneath the turntable: Wash in mild, sudsy water and wipe dry or use a dishwasher.

  • Some radio and TV interference might occur when you use the microwave. This interference is similar to the interference caused by small appliances, such as mixers, vacuums, blow dryers, etc. It does not indicate a problem with the microwave.

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