Warning: Vinegar is never to be used in the cleaning and descaling of the Benvenuto. There is also no need to remove any internal parts to clean or descale the Benvenuto. Do not immerse the appliance in water, use a steam cleaner or use scouring agents.

To clean:

• The red ring around the “Clean Button” will illuminate when your Benvenuto needs to be cleaned.
• Fill the water tank, empty the drip tray and coffee dregs tray and then push the “Clean Button” for approximately 3 seconds.
• Within a few minutes, a symbol or words will appear on the main screen instructing you to insert one cleaning tablet into the ground coffee chamber located on the top right side of the unit. Close the lid and the press the “Café” Button to begin cleaning. Cleaning tablets (part # 310575) can be purchased in the Bosch eShop.
• As the unit cleans, water will be dispensed thru the coffee nozzle into the drip tray.
• After approximately 15 minutes, a symbol or words will appear on the main screen instructing you to empty the drip tray.
• The “Clean Button” will no longer be illuminated and the unit is now ready for normal usage.

To descale:

• The red ring around the “Calc Button” will illuminate when your Benvenuto needs to be descaled.
• Fill the water tank, empty the drip and coffee dregs tray and then push the “Calc Button” for approximately 3 seconds.
• Put one descaling tablet into the water tank or prepare the descaling solution according to the descaling product manufacturer’s instructions. Set the function selector to “Hot Water” and place an empty water container under the water nozzle to collect excess water. You can purchase descaling tablets (part #310967) in the Bosch eShop.
• After approximately 10 minutes, set the function selector to “Café”.
• After another 10 minutes, empty the drip tray and the water container you placed under the water nozzle.
• Refill the water tank and place the empty water container under the water nozzle to collect excess water. Set the function selector to “Hot Water”.
• After approximately 4 minutes, set the function selector to “Café”.
• After another 4 minutes, descaling will be completed. Empty the drip tray and refill the water tank. The unit is now ready for normal usage.
• Descaling tablets only descale the appliance and do not clean it. To clean, please use cleaning tablets and follow the cleaning instructions noted above.

To clean the nozzle:

• Unscrew the nozzle counterclockwise.
• Use a small screwdriver to gently clean the airway and air hole.
• Rinse the nozzle with hot water.
• Reinsert the nozzle by screwing it on clockwise.

Please see the Use & Care Guide for more details on how to clean and descale your Benvenuto.

The nozzle may be blocked. Unblock the nozzle by unscrewing the nozzle counterclockwise. Use a small screwdriver to gently clean the airway and air hole. Rinse the nozzle with hot water. Reinsert the nozzle by screwing it on clockwise.

The beans may not be falling into the grinding unit because they are too oily. Gently tap the bean container to loosen beans so that they fall into the grinding unit

The bean container holds ½ lb. of beans. Use of oilier beans can cause a slower flow to the grinding unit. You may gently push these beans into the grinder area with the cover of the bean container when the appliance is turned off. Using drier coffee beans may also be beneficial.

The water filter that is supplied is designed to supply consistent water quality for consumers who have poor quality tap or well water. If you are using filtered water, it is not necessary to use the water filter.

You can purchase a Benvenuto water filter (part #461732) by calling Bosch Customer Support at 1-800-944-2904.

Search for your appliance on the Bosch home appliance website to see if a Use & Care Guide is available to download to your computer.

Call Bosch Customer Support at 1-800-944-2904 (Mon to Fri, 5AM - 6PM PST)