Burner keeps making a clicking sound
The burner caps may have been moved. Make sure the burner caps are properly positioned.
The burner ports may be wet or clogged with food particles. Make sure the burner port is dry. Clear clogged burner ports with a wire or straightened paper clip.
Igniters may be damp. Dry the igniters with a dry cotton swab. Remove any lint that remains after drying.
The gas shut-off valve may be off. Check to make sure it is on and that the gas supply to the building is not off.
Burner flame goes out unexpectedly.
Make sure there is no draft in the room.
Igniters spark even though knobs are in the off position.
When an electrical power connection has been activated at the first power up or reconnected after an outage, the igniters may spark once or twice even though all burner knobs are in the off position.
Ignition spark operates continuously.
The knobs may be in the “on” position. Turn them to the “off” position.
This may be caused by the presence of water due to over enthusiastic cleaning of the cooking surface or water boiling over onto the cooking surface and entering the appliance. This problem will cure itself once the cooking surface dries out.
If you have tried all of the above and the problem continues, you will need a Corgi registered engineer to dismantle the appliance and repair it. You should never attempt to dismantle a gas appliance unless you are officially qualified to do so.
It is hard to ignite the gas rings.
The burner cap that covers the igniter may have become slightly displaced, thus making it difficult to ignite the gas rings. Check that all burner caps are not dislodged and are properly placed.
Ignition will be quicker if a cooking pan is in place on the grate. Ignite with the gas at full and once alight turn down to around 50%, it should lock on within 6 seconds.
Routine maintenance for your dual-fuel range.
We recommend cleaning the oven exterior and interior when it becomes unsightly. Wipe away spills on a timely basis so that spills do not become hardened and difficult to remove. Be sure to wipe away pools of oil and excessive soil/debris in the oven before activating the oven’s self-cleaning feature. Not doing so can cause smoke and possibly a fire.
View our How-to-Videos on the Bosch YouTube Channel to learn how to care for your gas cooktop and how to clean stainless steel.
Stainless steel conditioning cloths can be purchased in the Bosch Accessories & Parts Store (part number 00311134).
Please also refer to the DUAL-FUEL RANGES – CLEANING & CARE SECTION for additional information.
How to self-clean an oven.
All models have slightly different instructions. Please refer to your Use & Care Guide to learn how to self-clean your oven.
Can I use oven cleaner in my self-cleaning oven?
No, we do not recommend using chemical cleaners in self-cleaning ovens. The porcelain surface is smooth and chemical cleaners may cause surface damage.
Oven is not self-cleaning properly.
Allow the oven to cool before running the self-clean feature. Always wipe away loose soils/debris or heavy spills before running self-clean. Set the oven for the maximum self-clean time if the oven is badly soiled.
Should I leave the oven door open while broiling?
No, this is not necessary. All modern ovens require that the oven door be closed while broiling. This reduces the amount of heat in the kitchen.
Oven light doesn’t turn off.
Check for any obstructions in and around the oven door.
Check to see if the hinge is bent.
Warm air or steam is coming out of the oven vent.
This is normal. Do not block the vent.
Oven light is not working properly.
Replace or reinsert the light bulb if loose or defective. Use gloves or a small wash cloth when handling the light bulb because touching it with your fingers may deposit oils on it and thus cause it to burn out prematurely.
The bulb may have burned out. Buy a replacement bulb.
View our How-to-Videos on the Bosch YouTube Channel to learn how to change a light bulb in your oven.
Do I need to install the anti-tip bracket?
Yes, absolutely. You may be held legally responsible if the anti-tip bracket is not installed and any damage or injury occurs due to it not being installed.
My baked goods are not coming out as intended. They are overdone or underdone.
This may be due to an error in the baking technique (human error) or the oven may not be performing optimally. Performing the Biscuit/Cookie Bake Test will let you know if the cause is human error or oven error.
Biscuit/Cookie Bake Test:
Purchase Pillsbury Grands Biscuits or Pillsbury Sugar Cookies. They are “unbaked” and can be found in the refrigerated section of most grocery stores. We will bake these in the oven.
Use a shiny, aluminum cookie sheet that is 12 x 15” or larger.
Follow package instructions for laying the biscuits/cookies out on the cookie sheet. Failure to follow recommended package spacing will negatively affect bake results.
Do not put the cookie sheets into the oven until PREHEAT is finished.
If baking one cookie sheet, place it on rack 3. If baking two cookie sheets at once, place them on racks 2 and 4.
Follow package instructions for baking time.
Do not open the oven door once the biscuits/cookies have been put into the oven. Use the oven light and window to view the biscuits/cookies if you wish.
At the minimum baking time listed on the package, check the baking results through the window. If the biscuits/cookies are not baked to satisfaction, check them every minute and allow them to bake more until fully baked or until the maximum baking time listed on the package has been reached, whichever happens first.
If the biscuits/cookies turn out well during the baking times noted on the package – this means the oven is performing properly and does not need a service visit.
If the biscuits/cookies turn out overdone or underdone during the baking times noted on the package – this means the oven needs to be checked by an authorized Bosch servicer. Please schedule a service visit.